Returns & Refunds
We want you to love your The Coastal Creative purchase. Because our products are handmade, we carefully inspect and package every order before it leaves us.
Change of mind
We do not accept returns for change of mind on handmade or personalised items unless otherwise agreed.
Please make sure you check product descriptions, dimensions, colours and other details before placing your order. If you're unsure about something, we're always happy to help before you purchase.
Damaged or faulty items
If your order arrives damaged or you believe your item is faulty, please contact us as soon as possible.
Please provide:
- Your order number
- Photos of the damaged or faulty item
- Photos of the packaging it arrived in
We'll assess the issue and work with you to find an appropriate solution, which may include a replacement, repair or refund where applicable.
Incorrect or missing items
If you've received the wrong item or something is missing from your order, please contact us as soon as possible so we can resolve the issue.
Handmade variations
Our products are individually handmade, so slight variations in colour, texture, shape and finish may occur. These are characteristics of handmade products and are not considered faults.
Australian Consumer Law
Nothing in this policy is intended to limit or exclude your rights under the Australian Consumer Law. If a product has a major or minor problem covered by Australian Consumer Law, you may be entitled to a remedy such as a repair, replacement or refund depending on the circumstances.
If you have any questions about our returns policy, please contact us before placing your order.